{"xsrfToken":"c5d499d3ac658e87651c8e79aedd29002b4b71f8_lout","branding":{"id":"3","key":"scm","name":"Soporte COCO Making DB","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d96914","headerLinkHoverBGColor":"#d96914","headerBadgeColor":"#d96914"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/14b6a43a-76fc-40af-ba69-3ef9e3872ed7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjQ5ZDllMC03MWRiLTRlZWQtYWMyOS1hZGZmOTBlZTkyZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0YjZhNDNhLTc2ZmMtNDBhZi1iYTY5LTNlZjllMzg3MmVkNyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA4NDksIm5iZiI6MTczMjE3MDI0OX0.dbsPX6jcdnbFFEEGev1g3Inmlf-5x7qS6YD1JN407qM&client=1249d9e0-71db-4eed-ac29-adff90ee92df&mode=fit","logoId":"14b6a43a-76fc-40af-ba69-3ef9e3872ed7","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de Soporte de COCO Making DB","sharedPortalName":"COCO Making DB: Centro Soporte","userInitialAnnouncementMessageWiki":"<p>Visita <a href=\"http://cocomdb.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cocomdb.com</a></p>","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al Centro de Soporte de COCO Making DB","sharedPortalName":"COCO Making DB: Centro Soporte","announcementMessage":"Visita [cocomdb.com|http://cocomdb.com]","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#e4e4e4","helpCenterTitleColor":"#f47c20","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"scm","projectId":10002,"serviceDeskId":3,"name":"Soporte COCO Making DB","description":"<p>Bienvenido. Puede generar una solicitud de soporte a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"38","name":"Actualizar o cambiar un servidor.","descriptionHtml":"","callToAction":"Actualizar o cambiar un servidor.","introHtml":"<p>Cambio de versión de sistema operativo o de servidor de base de datos.</p>","icon":10469,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[10],"key":""},{"id":"42","name":"Problemas de Acceso al Sistema","descriptionHtml":"","callToAction":"Problemas de Acceso al Sistema","introHtml":"<p>No puedes acceder o no tienes los privilegios correctos.</p>","icon":10458,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[9],"key":""},{"id":"41","name":"Resolver un problema en un Servidor","descriptionHtml":"","callToAction":"Resolver un problema en un Servidor","introHtml":"<p>Tenemos un servidor con problemas.</p>","icon":10510,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[10],"key":""},{"id":"33","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"<p>Encargo de desarrollo de Filemaker</p>","icon":10503,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[7,11],"key":""},{"id":"29","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"<p>Solicitar una nueva cuenta de acceso al sistema.</p>","icon":10494,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[9],"key":""},{"id":"43","name":"Solicitud de Soporte FM","descriptionHtml":"","callToAction":"Solicitud de Soporte FM","introHtml":"<p>Soporte ERP</p>","icon":10472,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7,11],"key":""},{"id":"39","name":"Actualice o cambie un sistema gestionado","descriptionHtml":"","callToAction":"Actualice o cambie un sistema gestionado","introHtml":"<p>Por ejemplo, actualizar JIRA.</p>","icon":10503,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"30","name":"Incorporación de nuevos empleados","descriptionHtml":"","callToAction":"Incorporación de nuevos empleados","introHtml":"<p>Solicitar acceso para nuevos empleados.</p>","icon":10499,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"36","name":"Nuevo dispositivo móvil","descriptionHtml":"","callToAction":"Nuevo dispositivo móvil","introHtml":"<p>¿Necesitas un teléfono móvil o ha llegado el momento de cambiarlo? Dínoslo.</p>","icon":10471,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"26","name":"Obtener una cuenta de wifi de cliente","descriptionHtml":"","callToAction":"Obtener una cuenta de wifi de cliente","introHtml":"<p>Realice una petición de acceso temporal al wifi para los huéspedes.</p>","icon":10474,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"24","name":"Reciba ayuda sobre las TI","descriptionHtml":"","callToAction":"Reciba ayuda sobre las TI","introHtml":"<p>Reciba asistencia para problemas y preguntas generales sobre las TI.</p>","icon":10491,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"25","name":"Resuelva un problema de la cuenta","descriptionHtml":"","callToAction":"Resuelva un problema de la cuenta","introHtml":"<p>¿Tienes problemas para acceder a determinados sitios web o sistemas? Te ayudaremos.</p>","icon":10472,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"34","name":"Solicitar nuevo hardware","descriptionHtml":"","callToAction":"Solicitar nuevo hardware","introHtml":"<p>Por ejemplo, un ratón o monitor nuevo.</p>","icon":10475,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"28","name":"Solicitar privilegios de administrador","descriptionHtml":"","callToAction":"Solicitar privilegios de administrador","introHtml":"<p>Por ejemplo, si tiene que administrar JIRA.</p>","icon":10504,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"31","name":"Soporte de ordenador de sobremesa/ordenador portátil","descriptionHtml":"","callToAction":"Soporte de ordenador de sobremesa/ordenador portátil","introHtml":"<p>Si tiene problemas con el ordenador, háganoslo saber aquí.</p>","icon":10470,"iconUrl":"https://cocomdb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Solicitudes habituales"},{"id":11,"name":"Desarrollo Filemaker"},{"id":9,"name":"Acceso y Cuentas"},{"id":10,"name":"Servidores e infraestructura"}],"orderMapping":{"9":[42,29],"10":[41,38],"11":[33,43],"7":[43,33],"8":[33,31,34,36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjQ5ZDllMC03MWRiLTRlZWQtYWMyOS1hZGZmOTBlZTkyZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE0NDksIm5iZiI6MTczMjE3MDI0OX0.MIaaoesL3M4yy69rTno5xq41TVScixHtINMl1rLKQYY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"1249d9e0-71db-4eed-ac29-adff90ee92df","tokenDurationInMins":20}},"sharedPortal":{"name":"COCO Making DB: Centro Soporte","description":"<p>Bienvenido al centro de ayuda, estamos aqu&iacute; para ayudarte. Genera una solicitud a partir de las opciones proporcionadas.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cocomdb","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c5d499d3ac658e87651c8e79aedd29002b4b71f8_lout","baseUrl":"https://cocomdb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cocomdb.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1249d9e0-71db-4eed-ac29-adff90ee92df","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a6219ad5830e4883988c57982bcf7a3e","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}